Return & Refunds
This policy applies to all users of the Soil & Plant website and services. By using our website, you agree to the terms described in this policy.
Overview
Your satisfaction is important to us. If your order does not meet your expectations, you may request a return according to the conditions outlined below.
This policy is provided in addition to your statutory consumer rights and does not limit any rights you may have under applicable law.
Eligible Returns
We accept returns only for products that are new, unused, and unopened.
Products marked as final sale, non-returnable, or similar designations are excluded from returns unless required by law. Your statutory consumer rights remain unaffected.
Return Period
Return requests must be submitted within 30 days from the date the order was delivered.
Requests received after this period may not be accepted unless required by applicable legal rights.
Return Conditions
To be eligible for a return, the product must remain unused and unopened and must be returned in its original packaging.
All labels, manuals, inserts, and accessories must be included. We reserve the right to refuse returns that do not meet these requirements.
How to Request a Return
To initiate a return, you must contact our support team and provide your order number along with the reason for the return.
After reviewing your request, we will provide instructions for the return process. Products should be packaged securely to prevent damage during transport.
Returns sent without prior approval may result in delays in processing.
Return Shipping Costs
Unless the return is due to a defective product, transport damage, or an incorrect delivery, the customer is responsible for return shipping costs.
If you receive a damaged or incorrect product, you should contact us before returning the item so we can provide an appropriate resolution.
Refunds
Refunds will be processed within approximately 8 business days after the returned product has been received and inspected.
Refunds will be issued using the original payment method used for the purchase. Depending on your payment provider, it may take additional time for the refund to appear in your account.
Exchanges
We currently do not offer direct exchanges.
If you require a different product, you may place a new order and return the original product according to this policy.
Shipping Costs
We offer free standard shipping within Germany.
No shipping charges are applied during checkout for standard delivery.
Contact Information
Company Name: Soil and Plant
Official Name: CREATIVE FARMER LTD
Registered Address:
128 City Road
London
EC1V 2NX
United Kingdom
Email: support@soilandplant.com
Phone / WhatsApp: +44 1394763603
Business Hours:
Monday – Friday
09:30 – 17:00 (UK Time)
We aim to respond to all inquiries within 1–2 business days.
Disclaimer
Plant care and crop protection products must be used responsibly.
Always read the product label and instructions carefully before use.
Questions About This Policy?
If you have any questions about this policy, please contact us using the details below.
Address: 128 City Road, London, United Kingdom, EC1V 2NX