Privacy Policy
This policy applies to all users of the Soil & Plant website and services. By using our website, you agree to the terms described in this policy.
Overview
At Soil and Plant, operated by CREATIVE FARMER LTD, we are committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. It also outlines your rights under applicable data protection laws, including the General Data Protection Regulation (GDPR).
By using our website, you agree to the collection and use of information in accordance with this policy.
Company Information
Soil and Plant is a brand operated by CREATIVE FARMER LTD, a company registered in the United Kingdom with its registered office at:
128 City Road
London, EC1V 2NX
United Kingdom
Email: support@soilandplant.com
Phone / WhatsApp: +44 1394763603
Information We Collect
Personal Information
When you place an order or interact with our website, we may collect:
- Full name
- Billing and shipping address
- Email address
- Phone number
- Payment details (processed securely via third-party providers)
Technical Information
We may automatically collect certain data when you visit our website, including:
- IP address
- Browser type and device information
- Pages visited and time spent on the website
- Cookies and tracking technologies
How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide customer support
- Communicate order updates and service-related information
- Improve our website functionality and user experience
- Prevent fraudulent transactions and ensure security
- Comply with legal and regulatory obligations
Legal Basis for Processing (GDPR)
We process your personal data based on the following legal grounds:
- Contractual necessity – to fulfill your orders
- Legal obligation – to comply with applicable laws
- Legitimate interests – to improve services and prevent fraud
- Consent – for marketing communications where applicable
Sharing Your Information
We do not sell your personal data.
However, we may share your information with trusted third parties, including:
- Payment processors
- Shipping and logistics providers
- Website hosting and analytics services
Our store is hosted on Shopify, which provides the ecommerce platform that enables us to sell our products and services. These providers process your data only as necessary to perform their services and are required to protect your information.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements.
Your Rights (GDPR)
If you are located in the European Economic Area (EEA), you have the right to:
- Access your personal data
- Request correction of inaccurate information
- Request deletion of your data
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time
To exercise these rights, please contact us at support@soilandplant.com.
Cookies
We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.
You can control or disable cookies through your browser settings. However, some features of the website may not function properly without cookies.
Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, or disclosure.
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external websites.
Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time.
Changes will take effect immediately upon posting on this website. Continued use of the website constitutes acceptance of the updated policy.
Contact Information
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Soil and Plant
CREATIVE FARMER LTD
128 City Road
London
EC1V 2NX
United Kingdom
Email: support@soilandplant.com
Phone / WhatsApp: +44 1394763603
Disclaimer
Plant care and crop protection products should be used responsibly.
Always read the product label and instructions carefully before use.
Questions About This Policy?
If you have any questions about this policy, please contact us using the details below.
Address: 128 City Road, London, United Kingdom, EC1V 2NX